Technical and purchasing questions
Answers for choosing the right product and workflow.
Start with the sample, throughput, downstream application and platform. These answers cover the questions laboratories most often need resolved before selecting or scaling a Gene Vantage workflow.
Choosing a product
Start with the sample and the downstream requirement.
How do I choose the right Gene Vantage product for my workflow?
Start with three things: what you are extracting, the sample type, and whether you need a manual or automated workflow. Use the website filters to narrow the range by DNA, RNA or total nucleic acid, then by sample type. For manual extraction, start with the IsoBind silica spin-column range. For magnetic-bead and automated workflows, start with AmpliMax. If more than one option fits, use the Kit Recommendation tool. A Gene Vantage scientist can review your sample type, throughput, downstream assay and automation requirements and recommend the best starting kit. High-throughput laboratories can also request a technical review where a standard workflow needs to be adapted.
What sample types do Gene Vantage extraction kits support?
Gene Vantage supports nucleic acid extraction across human, veterinary, agricultural, microbial, environmental and food-safety applications. Sample matrices include blood and body fluids, tissue, swabs, saliva, plant and seed material, fungal and bacterial samples, water, wastewater, soil and other environmental sample types. Products are available for DNA, RNA and total nucleic-acid extraction, including viral and pathogen workflows.
Do you offer both manual and automated extraction?
Yes. IsoBind is our silica spin-column range and is typically used for manual, bench-based extraction workflows that require a centrifuge. AmpliMax is our magnetic-bead range and can be used for both manual magnetic-bead extraction and automated workflows; this includes kits in the KingPlex, Oktoplex and GenePlex categories. This gives laboratories a practical route from low- to medium-throughput manual processing through to high-throughput automation, all with one local supplier.
Automation and scale
Match the format to throughput, platform and laboratory demand.
Which automation platforms are supported?
Gene Vantage supports a range of magnetic-bead extractors and liquid-handling platforms, including Hamilton, Seegene, Beckman Coulter, Thermo Fisher, LGC, Tianlong, Snibe and other open automation platforms. Compatibility is product-specific, so we recommend confirming the instrument and system configuration before ordering. Please get in touch with us via info@gene-vantage.com.
Can extraction kits or settings be adapted to our platform?
In most cases, yes. For automated and high-throughput workflows, reagent volumes and method settings can be reviewed against your sample input, plate format, deck layout, dead volumes and downstream performance requirements. We start with an established Gene Vantage workflow wherever possible, then configure it only where the laboratory or platform requires something different.
What pack sizes are available?
Pack sizes vary by product. Gene Vantage supplies standard laboratory kits as well as high-throughput configurations, with extraction kits ranging from 50 to 50,000 samples. Larger formats can reduce packaging, handling and unit cost for high-volume laboratories. Contact us for the most practical pack configuration for your laboratory at info@gene-vantage.com.
What technical support does Gene Vantage provide?
Gene Vantage customers have access to the scientists behind our extraction kits, including the people who understand the underlying formulations and how the workflows are designed. This level of product knowledge is not available through distributors in Africa. Technical guidance includes product selection, troubleshooting, method transfer and workflow optimisation. For appropriate projects in South Africa, our scientists can also provide on-site technical assistance, allowing laboratory teams to work directly with the people closest to the product rather than relying on remote international support.
Support and purchasing
Technical support continues after product selection.
What should I do if my current extraction gives poor yield, purity or downstream inhibition?
Use the Technical Review route on the Client Assessment page. The most useful information includes the sample type and input, current extraction method, yield or purity data, downstream assay, elution conditions and the main failure point. Our scientists can then assess whether the issue is product selection, sample preparation or workflow configuration.
What technical support does Gene Vantage provide?
Customers can work directly with scientists who understand the products and extraction workflows. Support can include product selection, troubleshooting, automation or workflow review and, for appropriate projects in South Africa, on-site technical support.
Are all Gene Vantage products IVD products?
No. Product grade and intended use are defined product by product. The portfolio includes products for research and other laboratory applications as well as selected IVD products. Always check the individual product page, label and documentation for the applicable intended use.
Are Gene Vantage products manufactured in South Africa?
Gene Vantage manufactures its core nucleic-acid extraction kits, sample-preparation chemistry and molecular biology reagents in South Africa. Local manufacturing supports shorter supply chains and direct access to technical support.
How do I order or request a quotation?
Standard products can be browsed through the Gene Vantage website. For high-throughput pack sizes, institutional procurement, specialist requirements or help selecting a product, use the Kit Recommendation tool or contact the Gene Vantage team for a quotation.
Still not sure which route fits?
Tell us what you are extracting, your sample type and where the current workflow is failing. We will help identify the best starting point.
